Shipping Policy
Thank you for shopping with us at The Jean Guy. Below you'll find all the information you need about our shipping process.
Processing Time
All orders are processed within 1-9 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:
- Sameday Shipping: 1-2 business days
-
Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
Domestic Shipping (South Africa)
We ship to all provinces within South Africa. Delivery times may vary by location.
Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can follow your delivery.
Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us immediately at your store email so we can resolve the issue as quickly as possible.
Which Courier Services do we use?
1) The Courier Guy
2) Postnet Counter to Counter Services
3) Pep Store (Paxi) Counter-to-Counter Services
What is the cost per order?
1) PeP Store (Paxi)
* 7 - 9 Working days Small Package R60
* 7- 9 Working days Large Package R110
* 3 - 5 Working days Small Package R110
* 3- 5 Working days Large Package R140
2) Postnet
* 2 - 3 Working days Small Package R109
* 2 - 3 Working days Large Package R135
3) The Courier Guy (Door Delivery)
*1- 2 Working Days Small Package R155
Contact Us
If you have any questions about your shipment, please don't hesitate to reach out to our customer support team.